Check out a Preview @ http://tinyurl.com/yhpcgjo & Subscribe @ extendedresults.com/untapped-insights
Thursday
Hosting "Untapped Insights" radio show in Jan! Preview @ http://tinyurl.com/yhpcgjo & Subscribe @ extendedresults.com/untapped-insights
Hosting "Untapped Insights" radio show in Jan! Preview @ http://tinyurl.com/yhpcgjo &
Subscribe @ extendedresults.com/untapped-insights
Sunday
Toyota on the Economist front page. 1rst time financial loss. What should they do next? Come discuss @ http://tinyurl.com/o89vep
Are Toyota and GE going through a cultural crisis?
I recently read Jim Collin's latest book "How the Mighty Fall". The book is an easy, useful and actionable read and I highly recommend it.
Timing was brilliant on Jim Collins' part as many, over the last year, wondered how it was possible that such successful institutions could fail that way...especially after so many books had been published lauding the practices of these giants.
The need for Collins' book became even more obvious this week as two of these "giants of performance" publicly faced scrutiny. This week's Economist's front page shows a picture of a "Banana on wheels" with the title "Toyota slips up". The Globe - one of Canada's top papers - provided coverage of GE's cultural crisis, quoting Immelt's new practices for getting a better pulse on the market.
What's your view on the change in fate of such admired companies? Are there key business performance principles they missed? Which ones do you think they should implement to turn it around?
Join the discussion on the Culture of Performance LinkedIn group @ http://tinyurl.com/o89vep
Best,
Bruno Aziza
Co-author, Drive Business Performance
Follow @ http://ping.fm/in2Py
Join on Facebook @ http://tinyurl.com/ykcwkap
References:
Economist leader's article @ http://ping.fm/hW4AC
Globe's article on GE @ http://ping.fm/CtBDD
Friday
Costco brings back Coca-Cola..or..the power of retailers, their private-label and competitive strategy - see it @ http://tinyurl.com/y9p7cyb
Thursday
In Vancouver for more BI. Check out article in the Globe: GE's cultural shift on strategy participation @ http://tinyurl.com/ylrn9vz
Wednesday
On 2 Calgary to talk about business performance. Reading about U of Alberta Libraries' "culture of performance" @ http://tinyurl.com/yhh7l8r
Thursday
Does your incentive system work?
Join the discussion on the Culture of Performance LinkedIn group @ http://tinyurl.com/o89vep
Does your incentive system work? Join the discussion on the Culture of Performance LinkedIn group @ http://tinyurl.com/o89vep
Gartner and the culture of performance
Gartner predicts that a culture of performance could help orgs outperform peers by at least 30%. Read more @ http://tinyurl.com/ykdfanq
Gartner predicts that a culture of performance could help orgs outperform peers by at least 30%. Read more @ http://tinyurl.com/ykdfanq
Gartner predicts that a culture of performance could help orgs outperform peers by at least 30%. Read more @ http://tinyurl.com/ykdfanq
Interviewed Stephen Elop, President of Microsoft’s Business Division on Business Intelligence - more @ http://tinyurl.com/yk5cut3
Featured in CRN magazine: "2009 is the breakthrough year for business intelligence" @ http://tinyurl.com/yh89sdo
Tuesday
Monday
Are you the victim of "decisional set-up"? Join the conversation @ http://tinyurl.com/yk7l5u4 and become a fan @ http://tinyurl.com/ykcwkap
Saturday
Are you the victim of "decisional set-up"?
In a recent Harvard Executive course I took, our decision making class instructor said - "it's not the information you HAVE that clouds your decision making, it's the information you DO NOT have".
What a brilliant way to summarize the problems that many organizations face when making decisions. By this, I don't just mean that they lack the data to support their decision making, I mean, they often forget to ask for the data they don't have.
We've discovered that some of the poorest decisions occur because of "decisional set-up". I'm sure many of the readers of this post don't find themselves victim to this but let me try to describe the process:
1. The team has identified an issue and suspects they know the origins of a problem.
2. They research the answers, but find themselves looking in places that comfort their beliefs (intentionally or not).
3. They present it back to Management.
Sound familiar?
What happens next sets apart best performing teams from the rest. Winning teams deconstruct the premises of the argument, ask to look in areas where others hadn't looked before. They don't restrict their thinking to the data and analysis that's available to them. They work from the problem backwards, disregarding the limits of what's measureable and what isn't.
Some organizations, such as the VHA, as we highlight in Drive Business Performance, go as far as creating new roles and new processes to measure the "un-mesureable".
Have you seen this happen at your organization or else-where? What was it like? How did you handle the problem?
Join the conversation @ http://tinyurl.com/yk7l5u4
Best,
Bruno
Become a fan @ http://tinyurl.com/ykcwkap
Follow @ http://ping.fm/sULhQ
Is there a corrolation between # of tweets and # of followers - Join the conversation @ http://tinyurl.com/yl3clca
Thursday
Interviewed Bob Muglia, President of MSFT's Server and Tools business, on technology and innovation - more @ http://tinyurl.com/y85b8m9
Monday
SAP expected to announce on 9/29 a partnership with LinkedIn to expand its social media offering. More @ http://tinyurl.com/yegw3yt
Thursday
"Augmented reality" in the field of decision making? Your opinion on the Culture of Performance group @ http://tinyurl.com/o89vep
Augmented reality...how about just reality?
"Augmented reality or "AR" is getting a lot of press these days. While the Economist Technology Quarterly features it in a positive light, FastCompany provides a dubitative opinion of the opportunity. If you are not familiar with AR, it refers to technology that overlays information on top of real-life experiences in order to enhance them (watch this Nokia Research below video for more context).
While the visionary videos and articles are interesting, research suggests that people are not equipped to handle the information that is already available to them. This year, Accenture published a report that shows that executives make decisions based on gut feel 40% of the time.
According to the research, employees and managers alike are having a hard time finding 'good' data to support their decisions, or when data is available, technology to use and share it prevents them from taking full advantage of it.
In your opinion - what needs to happen so we can get "augmented reality" in the field of decision making?
Join the discussion on the Culture of Performance LinkedIn group @ http://tinyurl.com/o89vep
References:
FastCompany article and Nokia's video @ http://www.fastcompany.com/blog/chris-dannen/techwatch/nokias-sad-augmented-reality?1252911284
Economist article @ http://www.economist.com/search/displaystory.cfm?story_id=14299602
CIO magazine quoting Accenture's research @ http://advice.cio.com/thomas_wailgum/to_hell_with_business_intelligence_40_percent_of_execs_trust_gut
Wednesday
Join and connect through our newly created "Culture of Performance" linkedin discussion group @ http://tinyurl.com/o89vep
Drive Business Performance featured as a Information Management magazine research @ http://tinyurl.com/pq2n6t
Tuesday
Interesting article on BusinessWeek social networking experiment. Costs $16M, generates 600k..interesting..more @ http://tinyurl.com/lve9kg
Thursday
Do you have too much data, too little of the right one or both? Join the conversation @ http://ping.fm/4H2Vk
Does your organization have too much data, too little of the right one or both?
Great WSJ article on the issue of information management and decision making. Although the article is specific to the scientific community, the same issues exist in the business world (see article @ http://tinyurl.com/nscpq9)
My favorite quotes are:
○ "Our ability to collect data now outstrips our ability to maintain it for the long run"
○ "The problem is to actually capture the way scientists interact with the data," Dr. Szalay says. "Today's graduate students are starting to use instant messaging in their scientific work. We have to figure out how to capture these"
Sound familiar? As the research in our book, Drive Business Performance, has shown - the #1 issue organizations face is NOT shortage of data but they:
○ Have too much data that is poorly organized (leading to more exploration and fewer decisions).
○ Have too little of the right data (leading to wrong conclusions).
○ Lack a system - or sometimes even the willingness - to capture the data they really need (leading to "impaired decisional vision").
In our book we offer ways to handle these issues starting by graduating through the "Increase Visibility" stage.
○ More on the model @ http://tinyurl.com/nvy5la
○ More on the self-assessment @ http://tinyurl.com/lpms9z
How do you identify to this issue? Would you say your organization has too much data, too little of the right one..or both?
Join the conversation @ http://ping.fm/ZTFaU
Press on our book, Drive Business Performance @http://tinyurl.com/m4aa2b ! Join the conversation @ http://ping.fm/kuosV
Wednesday
Is your green kpi in fact RED? check out my entry on KPI management and join the discussion @ http://ping.fm/dGoPT
Tuesday
Happy for my brother-in-law who got quoted in the WSJ this month for his perspectives on antibribery law @ http://ping.fm/0ZM9Q
Monday
Is Green the new Red?
In a recent conversation on KPI management, I came up with, what I hope, could be a catchy soundbite: “is your green the new red?”
The idea behind the sound bite is that, while many organizations focus on the red KPIs on their scorecards, they rarely question the ‘greenness’ of their green indicators. After all, it is normal to want to focus on reds and assume that, if something is green, we shouldn’t worry about it.
The only problem with this logic is that it gives too much credit to what a KPI really is. The more important aspect of KPI management, I believe, comes from understanding the factors that lead to its color. I’d argue that if one can’t explain why their KPI is green, it might as well be red. An unexplained green KPI can either be a fluke or a problem waiting to happen.
There is more complexity to this issue of course, but organizations that think about KPIs this way, make an effort to reduce the number of KPIs they monitor and focus their activities on explaining the ‘why’ of KPIs rather than reacting to their colors.
What do you think?
Bruno (follow me @ http://ping.fm/wAJdG)
Sunday
Saturday
Sunday
Wednesday
Response to Gary Cokins's blog - Am I a Bad Person?
Great post by Gary Cokins on Education in Performance Management and Business Intelligence. I couldn’t agree more.
Any professional in the field of BI and PM should think of themselves a learner – nobody has got all the answers and we should all make it a point to continuously educate ourselves on the latest practices. Perhaps, more importantly - we should continuously question if the practices we are currently applying are yielding the required results.
As Gary notes, there are many ways for the community to educate itself – it may start by asking questions at your own organization, working with your clients, connecting with thought leaders, researchers, professors and authors.
I want to add to Gary's point on industry events and the importance of connecting with authors specifically. The last thing we want this community to do is to NOT connect with as many people as possible – here I mean authors of course, but peers, leaders in their field, service providers and even competitors.
Industry events present great networking opportunities - here I’m not just thinking of just Gartner, AMR, Forrester events but also specific vertical events such as NRF. Over the years, I’ve had the opportunity to attend and present at many of them. I did most of them this year, (particularly as it related to the launch of Drive Business Performance) and have learned to make the best of them (in fact, I won a top networking award from Gartner this year!). I’d encourage everyone to think about industry events not just as a big lecture but as a way to connect with people who share your problems – attend most sessions of course, but reach out to people, listen, ask questions – there is so much more beyond just sitting down by yourself.
Specifically, on the readers/authors connection - there are many reasons why it’s important to connect authors and readers as part the education process. The connections are valuable for BOTH the readers and the authors.
More specifically:
•As an author – I learn a lot through the many interactions I’ve had with CXOs, managers and others prior, during and after my presentations. Over the last two days, I had the opportunity to present three times on Business Intelligence and the experience is an absolute thrill. Not just the presentation, but the interaction with the audience and the questions they ask. Their opinion matters to me and their personal experiences often enrich, reinforce my material. When our views differ, interactions are all the more important because they help both of us think about the issue from our respective vantage points. Finally, I often re-use examples brought up by the audience and might bring their arguments in my next speech, article or book. It ends up benefiting me and the community as a whole.
•As a reader – you want to meet the author. Period. Not for the autograph, not just for the condensed presentation but for the background stories and all the knowledge that never made it into the book! I have countless human stories, soundbites that didn’t find room in my book. These stories are very instructive of why I wrote certain passages and they provide more color to a point. In fact there are so many, it could probably fit another book!
In short – I’d advise the community to continue network, exchange views and continue to think of themselves as constant learners. This comment also applies to authors by the way (check out Jim Collins bio for an example of what I mean – he considers himself “a student of companies”). Go to as many events as you can – talk to as many people as you can. Argue, ask questions and share your passion – nothing can replace the human connections of a community – our people, their ideas and the diversity of their opinion is what enriches our debates and what will make our industry advance.
Great post by Gary Cokins on Education in PM and BI. I couldn’t agree more – check out my response @ http://ping.fm/hgnsS
Tuesday
Friday
Aberdeen: BI is expected to have the highest impact on organizations over the next two to five years @ http://ping.fm/a4HBf
Thursday
Wednesday
Bill Gates: Better data mean better schools. On the importance of measurement and accountability in Education @ http://ping.fm/mn40R
Tuesday
Monday
Phone market to fall more than 10% but LG's shipments to jump 10%-20%. Secret: give PM more responsibility @ http://tinyurl.com/n2r2cn
Sunday
Monday
Saturday
@tosolini: the twitter report shows the importance of analytics in the world of social media - see sysomos video @ http://ping.fm/3sXnh
Friday
bill hostmann told me about this article:http://ping.fm/GueDu Netflix's competitive edge: its analytics. When does netflix buy hulu?
Thursday
Sunday
See you at the Worldwide Partner Conference!
Between the European and US CIO Summits, the Canadian Leadership Summit and the Gartner BI Conference, there has been many opportunities to hear that interest in BI is strong despite the economy (check out this article for more).
In July, I will be presenting and signing at the Worldwide Partner Conference 2009. Ping me to connect if you are attending.
Also, my Cranfield School of Management interviews are now published here - take a look and let me know what you think!
Business Performance - Top priority again!
Over the last few months, I have had the opportunity to meet many Entreprise CIOs and quite a few of you confirm the results of Gartner's recent EXP survey (here). Business Performance is top of mind.
I had this opportunity to meet retail CIOs at the recent National Retail Federation Show (here) in January. I'm looking forward to meeting many of you at the events I will present/sign books these next few months:
EMEA CIO Summit (here)
Gartner BI Conference (here)
US CIO Summit (here)
Also, we made a couple of updates to www.cultureofperformance.com and www.brunoaziza.com. Find one of the videos in this blog and let us know what you think.
Culture of Performance tweet - Acumen Fund's Novogratz: kpis provide a false sense of precision but are necessary: http://ping.fm/qNVof
Subscribe to:
Posts (Atom)
